Cancellation and Refund Policy
Last Updated: July 1, 2025
At Zayrah by Stedora, we are committed to providing high-quality modest fashion and a smooth shopping experience. Please read our policy carefully before placing an order.
1. Order Cancellation
Before Shipping:
- You can cancel your order within 12 hours of placing it or before the item is shipped, whichever is earlier.
- To cancel, contact us immediately at support@zayrah.stedora.com or via WhatsApp at +91-7224939723.
After Shipping:
- Once shipped, cancellations are not allowed.
- You may be eligible for a return or refund under specific cases (see below).
2. Return Eligibility
Due to the nature of fashion and hygiene concerns, returns are accepted only under the following conditions:
- You received a damaged or defective item.
- The product sent is incorrect or does not match your order.
To be eligible:
- The item must be unworn, unwashed, and in its original packaging.
- You must notify us within 48 hours of delivery with proof (photo/video) of the issue.
Return requests can be sent to support@zayrah.stedora.comwith your order number and issue details.
3. Refund Process
Once your return is approved:
- A full or partial refund will be processed to your original payment method within 7-10 business days.
- If the item is unavailable for exchange, we will offer you store credit or a refund.
Non-refundable situations:
- Items returned without prior approval.
- Products damaged due to misuse, mishandling, or wash.
- Custom or sale items (unless defective).
4. Exchange Policy
We currently do not offer exchanges due to size or style preferences. Please refer to our size guide before purchasing.
5. Contact Us
If you need assistance with cancellations, refunds, or returns:
📞 WhatsApp: +91-7224939723
📬 Address: Stedora India, Bhopal, Madhya Pradesh, India
📧 Email: support@zayrah.stedora.com